Refund Policy

1. 14-Day Money-Back Guarantee

New subscribers on any paid plan may request a full refund within 14 days of their initial charge. If you are unsatisfied for any reason during this window, contact us and we will issue a complete refund — no questions asked.

2. Eligibility

To qualify for a refund under the money-back guarantee:

• You must be a first-time subscriber on the plan being refunded.
• Your refund request must be received within 14 calendar days of the initial charge date for that plan.
• Your account must not have been suspended or terminated for a violation of our Terms of Service.

3. What Is Not Eligible

The following charges are not covered by the money-back guarantee:

• Renewal charges — automatic subscription renewals after the first billing period are not refundable.
• Usage-based overages — charges for storage, AI credits, or other metered usage consumed during the billing period are non-refundable.
• Add-ons and one-time purchases purchased separately from a base subscription.
• Accounts that have previously received a refund on the same or an equivalent plan.

4. Annual Plan Proration

If you subscribed to an annual plan and are outside the 14-day guarantee window, you may be eligible for a prorated refund for the unused portion of your subscription term, at our discretion. Prorated refunds are calculated based on the number of full months remaining in your billing year at the time we receive your request. Contact us at support@easycaststudio.com to discuss your situation.

5. How to Request a Refund

To request a refund, email support@easycaststudio.com from the email address associated with your EasyCast Studio account. Please include your account email, the plan name, and a brief description of your reason for requesting a refund. We will respond within one business day to confirm receipt and begin processing.

6. Processing Time

Once a refund is approved, it is issued to the original payment method within 5–10 business days. The exact timing depends on your card issuer or bank. We will send a confirmation email when the refund has been initiated on our end.

7. Cancellations

Cancelling your subscription prevents future charges but does not automatically trigger a refund for the current billing period. If you believe a refund is warranted alongside your cancellation, please include that request in your email to us. You will retain access to paid features until the end of the period you have already paid for.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after a change constitutes acceptance of the revised policy.

9. Contact

For billing questions, refund requests, or any other payment-related matters, email us at support@easycaststudio.com. We aim to respond to all billing inquiries within one business day.